General Error Codes: 65536-65791

Overview

All response codes between 65536 and 65791 are related to the Gateway or the Merchant's configuration. This article will give you an overview of the difference codes that can be returned on a transaction, along with a description of the error.

Response Codes and Messages

Code Response Resolution
65536 Transaction in progress. Contact customer support if this error occurs Please wait for transaction to finish and if not successful, reattempt transaction.
65539 Invalid Credentials: merchantID is unknown Check that the merchant ID is your gateway ID.
65540 Permission denied: caused by sending a request from an unauthorised IP address Check the preferences section of your MMS and check that your IP is in the IP Address fields.
65541 Action not allowed: the transaction state or Acquirer doesn’t support this action Verify with your acquirer that you are attempting an action they allow, and that the transaction is in the correct state.
65542 Request Mismatch: fields sent while completing a request do not match initially requested values. Usually due to sending different card details to those used to authorise the transaction when completing a 3-D Secure transaction or performing a REFUND_SALE transaction Ensure that all transactions that are subsequent of an original transaction use the same card as the original.
65543 Request Ambiguous: request could be misinterpreted due to inclusion of mutually exclusive fields Please define transaction information more clearly and then reattempt the transaction.
65544 Request Malformed: couldn’t parse the request data Please review the transaction data and send in a correct format.
65545 Suspended Merchant account Contact support as the Merchant Account you are attempting to use has been suspended.
65546 Currency not supported by Merchant This means that the transaction is trying to process a currency not supported by the gateway for that merchant account.
65547 Request Ambiguous, both taxValue and discountValue provided when should be one only The transaction has values for both the “taxValue” field and the “discountValue” field, please amend and reattempt.
65548 Database error There has been an error within the database.
65549 Payment processor communications error There has been a communication between the gateway and the merchant account provider.
65550 Payment processor error There has been an error at the merchant account providers end of the transaction, please call your acquirer.
65551 Internal Gateway communications error There has been a communication error within the gateway, please contact support.
65552 Internal Gateway error There has been an error at the gateway level of the transaction, please contact support.
65553 Encryption error There was an error with encrypting the transaction, please review integration and fix encryption errors.
65554 Duplicate request The same transaction has been submitted twice. If trying to make a duplicate transaction, please wait 5 minutes.
65555 Settlement error. There was an error with settlement, please contact support.
65556 AVS/CV2 Checks are not supported for this card (or Acquirer) The merchant account provider does not support AVS/CV2.
65557 IP Blocked: Request is from a banned IP address The IP that the transaction has come from is on a “Banned IP” list, please either attempt the transaction from a different IP or contact support.
65558 Primary IP blocked: Request is not from one of the primary IP addresses configured for this Merchant Account.  The IP associated with the transaction is not one listed on the expected Primary IP list. Please reattempt transaction from Primary IP address.
65559 Secondary IP blocked: Request is not from one of the secondary IP addresses configured for this Merchant Account The IP associated with the transaction is not one listed on the expected Secondary IP list. Please reattempt transaction from Secondary IP address.
65561 Unsupported Card Type: Request is for a card type that is not supported on this Merchant Account Cardholder is using a card not on the supported card type list for the gateway account. Please use a different card.
65562 Unsupported Authorisation: External authorisation code authCode has been supplied and this is not supported for the transaction or by the Acquirer A manual authCode has been supplied within the transaction, which is not supported by the acquirer. Please reattempt transaction without manual authCode.
65563 Request not supported: The Gateway or Acquirer does not support the request You are trying to perform an action that the gateway does not support.
65564 Request expired: The request cannot be completed as the information is too old The transaction request has fallen outside of our time limit and has failed. Please wait 5 minutes and retry, if it keeps occurring, please contact support.
65565 Request retry: The request can be retried later The transaction can be retried later. Please wait and attempt the retry again.
65566 Test Card Used: A test card was used on a live Merchant Account The card used to attempt this transaction is a test card. Please reattempt the transaction with a live card.
65567 Unsupported card issuing country: Request is for a card issuing country that is not supported on this Merchant Account The merchant account does have the card issuing country as an approved country.
65568 Unsupported payment type: Request uses a payment type which is not supported on this Merchant Account The merchant account does not have this payment type approved for processing.
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  • 19-Jul-2018
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